All Systems Operational

About This Site

Introducing our new status page, where you can easily stay informed about the latest updates and maintenance on our service. Check it out to see real-time information on system uptime, current incidents, and planned maintenance. Never miss a beat with our status page, your one-stop shop for all things service-related. Please note that we rely on many third party services to provide you with the best experience. While we will try and mitigate outages or downtime, we apologize for any inconvenience in advance if our providers have outages.

Internet & WIFI Operational
90 days ago
100.0 % uptime
Today
San Diego ? Operational
90 days ago
100.0 % uptime
Today
Carlsbad ? Operational
90 days ago
100.0 % uptime
Today
Pacific Beach ? Operational
90 days ago
100.0 % uptime
Today
Splash Pages ? Operational
RADIUS Servers Operational
Mission Valley ? Operational
90 days ago
100.0 % uptime
Today
Access Control Operational
Brivo Operational
SWITCH Mobile Access Operational
Member Portal, Website, Online Services Operational
90 days ago
100.0 % uptime
Today
Downtown Works Website ? Operational
90 days ago
100.0 % uptime
Today
Member Portal ? Operational
90 days ago
100.0 % uptime
Today
Downtown Works Helpdesk ? Operational
90 days ago
100.0 % uptime
Today
ezeep Platform ? Operational
Payment Processing Operational
Mail Management Portal (PilotoMail) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 22, 2025

No incidents reported today.

May 21, 2025

No incidents reported.

May 20, 2025
Resolved - This incident has been resolved. We are continuing to monitor the results.
May 20, 08:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results. All doors are now active and working.
May 19, 13:14 PDT
Update - We are continuing to investigate the cause of this outage.
May 19, 11:22 PDT
Update - We are still continuing to investigate this outage alongside Brivo.
May 19, 09:00 PDT
Investigating - We are currently investigating an outage with Brivo.
May 19, 08:18 PDT
May 19, 2025
May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.